Author - Didi Lomont

Run as Administrator FAQ

Running as Administrator is occasionally required by DI Software. Here are answers to our most frequently asked questions on this topic: What does Run as Administrator mean?The Run as Administrator option is a method of launching an application as an "Administrator" by elevating the permissions of the user logged into Windows. By default, if...

Rules – Using Persistent Data Elements

It is sometimes necessary to recall or utilize information from a previous result or sample when writing rules. For example, Hepatitis testing typically requires the review of the results from three runs to make a final determination. It may also be desirable to evaluate whether a test was rerun. This article...

Security Notification Update: Increased Cybercrime Threats to U.S. Hospitals and Healthcare Providers

In a joint alert sent on 10 月 28 日th, the Cybersecurity and Infrastructure Security Agency, the Federal Bureau of Investigation, and the U.S. Department of Health and Human Services said they have "credible information" that cybercriminals are taking new aim at healthcare providers and public health agencies even as the coronavirus...

Licensing and Installation

Instrument Manager™ (IM) License Number

Every base Instrument Manager system has a license number tied to the system. The license number can be found in the bottom left hand corner of your Instrument Manager screen. It can also be found under the license report in the Reports Tab > License...

License Files: How to load them

Instrument Manager™ (IM) License Files are a key component to ensuring your IM functions properly. NOTE If this is your first time seeing the term IM License File, we suggest reading the 12 月 20 日20 article titled “Licensing and Installation” as it provides a foundational understanding of the specific files needed for IM. Now...

How to use the “24-Hour pButtons” importable task

Downloading “24-Hour pButtons” in Instrument Manager (IM) can help you monitor the performance of your IM system. You can check baseline performance information and troubleshoot performance issues if they arise. Read on to learn how to download, install, and remove the “24-hour pButtons” task. To Install: Download the 24hourpbuttons.xml file onto each Instrument Manager...

On the Thin Client: Why do I get a “Cannot Connect to Server” message?

Scenario:When trying to launch Instrument Manager™ (IM) from Thin Client, the following message appears: Potential reasons this happened: Caché is not running IM is not installed on Thin Client IM shared folder on the Primary system permissions (read/write/modify) not granted correctly to the logged in user IM shortcut target field did not have correct domain...

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